Warranty & Returns Policies

12-Months Warranty

All our products have a 12-month warranty from the date of purchase to cover defect or failure within that 12-month period. What this means is, if your gauge, sensor, cabling fail within the 12-months from date of purchase, it will be replaced for you under warranty free of charge, this policy covers all products sold throughout this website.

Our warranty does not cover damage from improper installation, misuse, or abuse. We always recommend customers have our products installed by professionals but understand a lot of customers are capable of installation themselves. But in an unfortunate incident where the product is damaged during installation, through misuse this is not covered by our warranty.

All warranty claims need to first go through our process of having our technicians diagnose a possible issue, this can be done via phone or email initially, and finally documented by email. Once a defect has been identified via communication with our technicians, please see our warranty returns policy below for more details on the returns process for a warranty claim.

Simplified Warranty Process

We have a very generous warranty returns policy here at JRP, much unlike other companies, we do not always require defective parts to be returned to us before a replacement part can be shipped out.

As stated in our Warranty Policy above, all products come with a 12-month warranty from date of purchase to cover defects or failure on the items themselves. The first stage of starting a warranty claim on any product bought from JRP is to first speak with our technicians by email or phone, they will go through some diagnostic procedures to identify if there is a defect or fault with the product itself.

Once a customer has gone through the diagnostic procedure with our technicians, if a part has been determined as defective by our technicians, while falling within the 12-month warranty period, our technicians in most cases will ship out the replacement part or product free of charge to the customer, without requiring the return of the defective item.

However, this is not a standard policy for most companies and is an exceptional example of how JRP cares for its customers, very few, if any other companies operate like this, we do because it’s of no benefit to us or the customer in most cases to have them return a defective item and the customer incur a shipping fee to return said item when we will just have to destroy the item anyway.

We reserve the right in certain circumstances to have customers return any defective items to us for warranty replacement before the replacement item ships, and the customer is responsible for the shipping costs to return said item to us before the replacement is to be shipped. This is because in some cases that defective item needs to be analyzed by our technicians to further improve products or development, or the technicians are in doubt there is an issue with the product in the first place.

In short, in the majority of warranty claim cases where a product or part of a product has failed within the first 12-months of purchase, customers will receive a replacement directly without having to return the defective item to us, but only after our technicians have determined it to be defective. BUT, in some cases the customer will have to return said defective item back to us before a replacement can be sent out, and it will be the customers responsibility to send said defective item back AND cover the shipping costs to do so.

We feel this is an extremely fair and modern warranty returns policy. We cover all shipping costs by sending any warranty replacements parts from us the seller to the customer once a successful warranty claim has been completed according to the terms above.

91-Day Returns Window

We have a very reasonable returns policy when it comes to buyer’s remorse, or if the buyer has ascertained they have ordered an incorrect part not fit for purpose, or any other reason for wanting to return an unused new item they have purchased looking to get a refund. We understand that at times customers can accidently order the wrong product, or a family member may have ordered something as a gift which turns out not to be something the customer can use, so we have a policy in place to help customers out in these situations.

 There are conditions attached to this policy which are:

1. The customer is responsible for the return shipping costs to return the item or items.

2. The item or items must be in the condition received, never used and still in its original packaging.

3. The customer must contact us first by email before returning any items.

4. Photos of the items must be emailed so we can confirm they are in original condition before being sent.

5. Shipping used on the customers end to return the item / items to us MUST have tracking.

Furthermore, this policy is limited to ninety one (91) days from receipt of their order, if a customer would like to return a new and unused item purchased from us, they have ninety one (91) days from receipt of the product to inspect it, decide if it’s fit for their purpose, and if not, they are welcome to contact us within this 91 day period by email to request a return of said item or items for a full refund of the cost of the item itself adhering to the conditions above.

Note, we understand that some customers may be returning products to us from other countries, the 91-day period stipulated above is what customers have to contact us to lodge a return request after receipt of their order, once this request has been lodged and accepted, we understand that shipping from another country to Australia can take time, as long as the items are shipped back using a service with tracking, we understand it can take time for the item or items to be received back by us, the 91-days from receipt of order is not the time period in which the item or items needs to arrive back to us, it’s the timeframe a customer has after the date of receiving their order to lodge a return request itself.